Support Reply template

Canonical template for the Support Reply format.

[Greeting and acknowledgment]
Hi [Customer name],

[Sentence that names their specific issue.]

[Resolution or next step - state it directly; use numbered steps if multiple actions are needed.]

[What to expect next, or confirmation that the issue is resolved.]

[Close and follow-up invitation.]
Let me know if this does not resolve the issue or if you have any questions.

[Agent name]
[Team / company]