Review Response template

Canonical template for the Review Response format.

[Greeting - use the reviewer's name if visible]
Thank you for sharing your feedback, [Name].

[For positive reviews: name what they praised and reinforce it]
We're glad to hear [specific detail] made a difference - that's exactly what we aim for.

[For negative reviews: acknowledge the concern once, briefly]
We're sorry to hear about [specific issue]. That is not the experience we want for our guests.

[Redirect to private channel for resolution]
Please reach out to us at [email or phone] so we can make this right.

[Close with the business name]
[Business Name]